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Resources
Managed IT services
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Cloud and Microsoft 365
Server on site, in the cloud or hybrid: how small companies decide
How small companies choose between an on-site server, the cloud or hybrid: six questions per application, when each fits and who patches and backs up.
Managed IT services
Changing IT provider: what to collect and in what order
Changing IT provider? Collect admin accounts and licences in your name first, then documentation, tickets and close old access. A practical checklist.
Managed IT services
IT documentation for a small business: what to keep, where, and who owns it
IT documentation for small business: the records to keep, where to store them, who should own them and how to keep them current as things change.
Managed IT services
IT outsourcing: what to put in writing (scope, access, exit)
IT outsourcing agreement: what to write down on scope, access, ownership and exit, with a checklist for the table. General information, not legal advice.
Networks and infrastructure
Opening a new office or site: an IT checklist
A new office IT checklist as a timeline: premises, day-one needs, internet and network, doors and cameras, devices, suppliers and who decides each step.
Cybersecurity
NIS2 for suppliers: what your customers will ask you to show
What NIS2 supplier requirements mean in practice: the questions customers pass down, the evidence worth keeping and how to answer honestly.
Networks and infrastructure
Business Wi-Fi site survey checklist: what to settle before you buy
Use this business Wi-Fi site survey checklist before you buy: set coverage zones, check cabling and PoE, separate guest and staff networks, then validate.
Cloud and Microsoft 365
Disaster recovery plan for small business: one page
A disaster recovery plan for small business that fits on one page: critical systems, roles, contact tree, recovery order and how to test it with your team.
Managed IT services
IT onboarding and offboarding checklist for growing companies
An IT onboarding checklist and offboarding checklist with owners for HR, managers and IT, plus what to disable, transfer or keep when someone leaves.
Managed IT services
IT outsourcing vs in-house IT: how to decide
Compare in-house, outsourced and co-managed IT fairly: when each fits, which costs to include, which risks to check and a checklist to decide with your team.
Managed IT services
24/7 IT support vs business hours: what you need
24/7 IT support vs business hours: compare cover levels, rank your critical systems and learn which questions to ask a provider before you commit.
Managed IT services
Co-managed IT vs managed IT vs break-fix: which model fits your company
Compare co-managed IT, fully managed IT and break-fix support: who does what, what drives cost and the questions to answer before you choose a model.
Managed IT services
IT roadmap for small business: how to plan 12 months
Build an IT roadmap for small business: set goals, take stock, rank risks, assign owners and plan 12 months. Compare who should lead it.
Managed IT services
Managed IT services pricing: models and cost factors
Understand managed IT services pricing models, what affects a quote, and how to compare proposals before choosing a provider for your organisation.
Managed IT services
IT infrastructure management: what it covers and how to choose a provider
What IT infrastructure management covers, from systems and networks to backup and continuity, and how to review operations, security and responsibilities.
Managed IT services
Bilingual (English/Spanish) IT Support for Distributed Teams: A Guide
How to design language-aware IT support for distributed teams: intake, technical handoffs, multilingual knowledge and realistic service-hour expectations.
Managed IT services
Help desk support services: a buyer’s decision guide
A practical guide to help desk support services: request intake, ticket ownership, escalation, reporting, onboarding and access controls to compare providers.
Managed IT services
IT support across Europe: a practical provider guide
A practical framework for comparing IT support across European locations: coverage, language, escalation, security, continuity and transition planning.
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