Terms of Service for BlueNova OÜ
Effective Date: May 15th, 2025
These Terms of Service ("Terms") govern your access to and use of the website and services provided by BlueNova OÜ ("we", "us", "our"). By using our services, you agree to be bound by these Terms. If you do not agree to them, you must not use our services.
1. Company Details
- Provider: BlueNova OÜ
- Narva mnt 5, 10117 Tallinn, Harjumaa, Estonia
- VAT: EE102849745
2. Scope of Services
We provide IT consultancy, infrastructure management, cybersecurity, cloud solutions, managed support, and AI automation services to businesses primarily across Europe. Our services are delivered through remote access, on-site support (where applicable), or via online platforms.
3. Use of Services
You agree to use our services only for lawful purposes and in accordance with applicable laws and regulations. You must not:
- Interfere with the functioning of our systems
- Attempt to gain unauthorized access to any part of our services
- Misuse our platform in a way that could harm us or other users
4. Client Responsibilities
As a client, you are responsible for:
- Providing accurate and complete information necessary to deliver services
- Ensuring that any systems or software under your control meet minimum security and compatibility standards
- Cooperating in good faith during service implementation, delivery, or troubleshooting
5. Service Availability and Support
We aim to provide high availability and support within agreed service levels. However, we do not guarantee uninterrupted access to our website or services, and are not liable for any downtime caused by force majeure events or third-party service failures.
6. Fees and Payment
All service fees are defined in individual agreements or proposals. Payment terms are typically net 15 or 30 days from the date of invoice, unless otherwise stated. Late payments may incur interest or service suspension.
7. Confidentiality
Each party agrees to maintain the confidentiality of all non-public information disclosed during the course of the engagement. Confidential information shall not be used for any purpose other than the performance of services.
8. Intellectual Property
All content, documentation, and tools provided as part of our services remain the intellectual property of BlueNova OÜ unless otherwise agreed in writing. Clients are granted a limited, non-transferable license to use deliverables for internal business purposes.
9. Limitation of Liability
To the extent permitted by law, BlueNova OÜ shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services. Our liability is limited to the total amount paid for the specific service giving rise to the claim.
10. Termination
We may suspend or terminate services if you breach these Terms or applicable law. You may also terminate the agreement at any time by providing written notice, subject to any cancellation clauses outlined in your contract.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Tallinn, Estonia.
12. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on our website with the effective date. Continued use of our services constitutes acceptance of any revisions.